Can I Get a Refund if My GFS eSIM Doesn't Work?
If your GFS eSIM cannot be used on an eligible, eSIM-compatible and carrier-unlocked device, you may qualify for a refund in accordance with our Terms and Conditions.
Requirements for a Refund
Your device must support eSIM technology and must not be locked to another mobile carrier.
No part of the purchased data bundle should have been consumed before the refund request.
Refund eligibility is subject to the applicable GFS eSIM Terms and Conditions and review of the individual order.
Contact GFS eSIM Support First
If you're having trouble installing, activating or connecting your GFS eSIM, please contact GFS eSIM Support before requesting a refund. Many connection issues can be resolved by checking your eSIM, mobile data, roaming or network settings.
Do not delete your GFS eSIM while troubleshooting unless GFS eSIM Support specifically asks you to do so. Some eSIM activation details may not be reusable after the profile has been removed.
Review the Full Refund Conditions
Refund requests are reviewed according to the applicable GFS eSIM Terms and Conditions. Please review the complete policy for eligibility requirements and other conditions.
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